Now Hiring! TBI Announces Job Opening for Business Tech Support – Knoxville

The Tennessee Bureau of Investigation seeks interested and qualified candidates for the following open position:

Responsible for day-to-day support of all TBI employees which includes hardware, software, cell phone and network related issues. Learns the technical and business functions of program areas in order to provide hardware and software technical support.  Completes all assigned incident and service requests within the Service Level Agreement (SLA) determined for the request type.  Uses the Incident Management System to provide status of incident and service requests. Works with Business Tech Support-Advanced and IT Manager to maintain hardware inventory, including peripheral devices, as hardware is added, reassigned, or surplused.  Responsible for deployment of new hardware, including scheduling, delivery, setup, installation, and user training.  Responsible for surplusing all outdated hardware, including destruction of hard drives and removal of equipment.  Works with Business Tech Support-Advanced and IT Manager to obtain approval, schedule visits, and travel to TBI field offices to provide information updates and/or address technical issues.

Minimum Qualifications:

Education and Experience: Bachelor’s degree and one year of relevant technical experience in IT support or systems administration. Associate’s degree in IT may substitute for the bachelor’s. Relevant experience may substitute for education up to four years.

Monthly Salary: $4,608-$6,893

For Additional Information Contact:

TBI Human Resources Unit at TBI.HR@tbi.tn.gov.

To Apply:

Please visit the Tennessee Department of Human Resources website at Careers (tn.gov). Apply to Job Opening 81589. This position will remain posted from October 7, 2026 – October 13, 2026 for five business days.

Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.

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